Operation and Maintenance

Key Responsibilities

  • Manage packet core team; mentor and coach team members.
  • Manage day to day operational tasks with the team.
  • Sponsor all projects related to Packet Core domain (Expansions, licenses installation, configurations…etc).
  • Provide on-site Operation and Support for packet core nodes (SGSN, GGSN, ADM, NTP, MME, PGW...etc).
  • Resolve escalated issues & trouble tickets within the agreed SLA.
  • Follow up on SR with vendors on daily basis.
  • Generate daily, weekly, monthly , quarterly and annually performance management reports for packet core nodes.
  • Liaise with other department to perform any necessary modification on Packet Core Network.
  • Provide technical recommendation and design for new products requested by Marketing team.
  • Maintain long term plan for Packet Core nodes evolution and roadmap for 5 years.
  • Design, integration, PVT, ATP, migration, operations support for Packet Core network nodes.


  • Minimum of 7 years of hands on experience in packet core solutions including SGSN, GGSN, SASN, iDNS, eDNS, MME, SGW, PGW, PCRF, DPI, ADM and NTP.
  • Solid knowledge in 3G and 4G deployments.
  • Minimum 2 years of leadership experience.
  • Strong knowledge of SS7 and IP protocols.
  • Strong knowledge of GPRS network.
  • Strong knowledge of GSN Software protocol stacks and features.
  • Strong knowledge in telecom protocols (Diameter, GTPv1, GTPv2, SCTP, SIGTRAN, SS7, RANAP, MAP, SIP,..etc).
  • Strong knowledge in Packet Core interfaces and protocols (Gx, Gy, Gr, Gb/Iu, Gn , Gi, Gs, Gz, Gf , EPC S-interfaces,..etc).
  • VoLTE and IP Networking knowledge.
  • Strong experience in emerging 3GPP architectures, WiFi offloading and policy control elements knowledge is a plus.
  • PCRF and SAPC administration experience is preferred.
  • CCNA certified is preferred.
  • Strong knowledge in Project Management principals.

Work Experience


Bachelor Telecommunication or Computer Science


  • English (required)
  • Arabic (preferred)
  • Kurdish (preferred)

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