To perform basic alarm monitoring, prepare the reports (if and when required), coordinate for planned activities (MOP), performing first level of troubleshooting, TT creation, following a proper surveillance and escalation process, coordinating with the NMC team leader in case of major incidents.

Key Responsibilities

  • 1st level trouble shooting/resolution of alarms in CS/PS Core, BSS, transmission, IP and IT (multivendor domains).
  • Trouble reporting of generated alarms.
  • Major network incidents escalation to management.
  • Organize and provide good supervision for planned activities.
  • Provide excellent supervision of regular reports.


  • Good knowledge of fault management operations.
  • Good communication and reporting skills.
  • Should possess a responsible and professional attitude.
  • Result oriented with good skills in leading and motivating people.
  • Ability to change work patterns and demands.
  • Good knowledge to deal with fault management expert.
  • Sufficient knowledge within different operating system environments (OSS, NetAct).
  • Contribute experiences, skills and establish a good environment to improve the team.

Work Experience


Bachelor in Telecom, Electrical or Computer Engineering.


  • English (required)
  • Kurdish (required)
  • Arabic (preferred)

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