Summary

The main role of this position is operation and maintenance of Packet Core nodes through monitoring all domain KPIs, assuring 100% service availability and ensuring a smooth operation of GPRS network.

Key Responsibilities

• Provide on-site Operation and Support for core GPRS nodes (SGSN, GGSN, ADC, DPI, Radius, DNS, Cache).
• Timely resolution of escalated problem & trouble tickets.
• Routine monitoring & sanity checks for proper operation of GPRS nodes, products and services.
• Debugging of issues.
• Provide sufficient data (logs, configurations, & traces).
• Follow up Raised CSR on daily basis.
• Generate weekly/monthly report for GPRS nodes.
• Proactively audit Packet Core domain for fraud cases.
• Maintain long term plan for Packet Core nodes evolution and roadmap.
• Managing implementation of data products and services within IT department.
• Support new Packet Core node integrations and expansions.
• Support implementation of new Packet Core features.

Competencies

• Datacom and IP fundamentals.
• Packet Core , SGSN, GGSN GPRS network knowledge.
• Understand key LTE EPC components including MME, SGW, PGW.
• Working experience in any of Core Network interfaces e.g. S1, S3, S4, SGs, SGi including networking protocols such as TCP, UDP & SCTP is highly desirable.
• Knowledge of 3GPP standards of packet core.
• Knowledge of packet core call flows and VoLTE.

Work Experience

2-5 years of work experience in relevant field.

Education

Bachelor in Telecommunication, IT or Software Engineering.

Language

• Arabic (preferred)
• English (required)
• Kurdish (required)