The main role of this position is operation and maintenance of Packet Core nodes through monitoring all domain KPIs,  assuring 100% service availability and ensuring a smooth operation of GPRS network.

Key Responsibilities

  • Provide on-site operation and support for core GPRS nodes (SGSN, GGSN, ADC).
  • Timely resolution of escalated problem & trouble tickets.
  • Routine monitoring & sanity checks for proper operation of GPRS nodes, products and services.
  • Debugging of issues.
  • Provide sufficient data (logs, configurations, traces).
  • Follow up Raised CSR on daily basis.
  • Generate weekly/monthly report for GPRS nodes.
  • Proactively audit Packet Core domain for fraud cases.
  • Maintain long term plan for Packet Core nodes evolution and roadmap.
  • Managing implementation of data products and services within IT department.
  • Support new Packet Core node integrations and expansions.
  • Support implementation of new Packet Core features.


  • Datacom and IP fundamentals.
  • GPRS network knowledge is a plus.
  • Understand key LTE EPC components including MME, SGW, PGW.
  • Working experience in any of Core Network interfaces e.g. S1, S3, S4, SGs, SGi including networking protocols such as TCP, UDP & SCTP is highly desirable.
  • Expert level knowledge of 3GPP standards of packet core.
  • Expert level knowledge of packet core call flows and VoLTE.

Work Experience


Bachelor in Telecommunication, IT or Software Engineering.


  • Arabic (preferred)
  • English (required)
  • Kurdish (required)

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