Summary

 

Billing O&M expert will be responsible for planning, designing, implementing and enforcing policies and procedures, as well as streamlining effective Billing system across the company. This position is highly visible and requires a strong resource with the ability to prioritize, plan, and direct the department.

 

Key Responsibilities

 

• Provide on-site operation and support for Ericsson Billing System.
• Timely resolution of escalated problem & trouble tickets.
• Perform pro-active monitoring for billing nodes.
• Track and debug issues on all billing nodes.
• Create and sustain operational service excellence by analyzing and responding to internal customer requirements.
• Maintain up-to-date HW/SW life cycle of billing system by coordinating with vendor.
• Escalate system issues to support vendor and ensure fast but effective solutions.
• Lead complex projects by allocating team resources efficiently.
• Create and maintain documentation of billing policies, procedures and guidelines.
• Develop and ensure accuracy of the reports on postpaid revenue and system performance for stakeholders as well as IT management.
• Main point of contact for technical queries, issues and escalations.
• Ensure quality delivery of business integration with billing system.
• Develop workaround solution for system bugs in case the permanent fix from vendor will take indefinite time.
• Support internal and external auditors.
• Accountable for ensuring error free monthly bill cycle.

 

Competencies

 

• Excellent communications skills.
• Extensive knowledge in billing domain.
• Excellent analytical and problem-solving skills.
• Strong leadership skills with an ability to motivate direct reports.
• Financial skills: IT cost estimation and control.
• Full understanding for the basic IT business scenarios within telecommunication sector.
• Ability to enhance, innovate and simplify the business flows developed and maintained within the integration layer.
• Understand the concepts of IT transformation.

 

Work Experience

5-10 years of work experience in relevant field.

Education

Bachelor in Computer Science or any other relavant field.

Language

• English (required)
• Arabic (preferred)
• Kurdish (preferred)