Billing O&M expert will be responsible for planning, designing, implementing and enforcing policies and procedures, as well as streamlining effective Billing system across the company. This position is highly visible and requires a strong resource with the ability to prioritize, plan, and direct the department.


Key Responsibilities


  • Provide on-site operation and support for Ericsson Billing System.
  • Timely resolution of escalated problem & trouble tickets.
  • Perform pro-active monitoring for billing nodes.
  • Track and debug issues on all billing nodes.
  • Create and sustain operational service excellence by analyzing and responding to internal customer requirements.
  • Maintain up-to-date HW/SW life cycle of billing system by coordinating with vendor.
  • Escalate system issues to support vendor and ensure fast but effective solutions.
  • Lead complex projects by allocating team resources efficiently.
  • Create and maintain documentation of billing policies, procedures and guidelines.
  • Develop and ensure accuracy of the reports on postpaid revenue and system performance for stakeholders as well as IT management.
  • Main point of contact for technical queries, issues and escalations.
  • Ensure quality delivery of business integration with billing system.
  • Develop workaround solution for system bugs in case the permanent fix from vendor will take indefinite time.
  • Support internal and external auditors.
  • Accountable for ensuring error free monthly bill cycle.




  • Excellent communications skills.
  • Extensive knowledge in billing domain.
  • Excellent analytical and problem-solving skills.
  • Strong leadership skills with an ability to motivate direct reports.
  • Financial skills: IT cost estimation and control.
  • Full understanding for the basic IT business scenarios within telecommunication sector.
  • Ability to enhance, innovate and simplify the business flows developed and maintained within the integration layer.
  • Understand the concepts of IT transformation.


Work Experience


Bachelor in Computer Science or any other relavant field.


  • English (required)
  • Arabic (preferred)
  • Kurdish (preferred)

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