Summary

To supervise the operation activities for MS teams and evaluate the performance for their teams to match the agreed SLA and network KPI’s in regard to BSS & TRM sides and assist the O&M Manager to assign the weakness for MS team and the way to enhance its performance. Provide reports as required to support ongoing activities and network improvements.

Key Responsibilities

  • Monitor the MS team activities to ensure that SLAs are met and that quality targets are reached and maintained.
  • Efficiently allocates incoming requests to Korek, prioritizing actions and monitoring team resources.
  • Provides input for performance appraisals of MS team, identifying weaknesses and offering coaching and monitoring in areas that require improvement.
  • Prepares reports as required including SLA performance, numbers and types of request, and sites with repeat or persistent problems.
  • Provides reports for the team activity and fault report for the action taken on weekly bases.
  • Acts as the focal point for the dissemination of information from management to the team and vice versa.
  • Ensures that knowledge management and data capture processes are adhered to by Site Owners in order to issue reports and reuse existing information efficiently.
  • Works with Site Owners to troubleshoot poor performance and identify effective solutions to resolve issues both in the immediate, future and for the longer term.
  • Alerts the Operation Manager of any vendor shortages or poor performance.

Competencies

  •  GSM field activities.
  •  Experience in NSN & Ericsson equipment’s (TRM & BSS) is preferred.

Work Experience

Education

Bachelor Electrical or Telecommunication Engineering

Language

  • Arabic (required)
  • English (required)
  • Kurdish (preferred)

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