Summary

• To improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across operational services.
• Participate in regular meetings with management, assessing and addressing issues to identify and implement improvements toward efficient operations.
• Provide strong and timely analytic decision support to business partners and various organizational stakeholders.
• Develop actionable roadmaps for improving workflows, processes, establish and organize KPIs in line with agreed service levels agreements.
• Comply with all CMC, regional, and local legislation.

Key Responsibilities

• Interpret data, analyze results using analytics, research methodologies, and statistical techniques.
• Develop and implement data analyses, leverage data collection systems and other strategies that optimize statistical efficiency and quality.
• Act as a liaison between staff and management, analyzing and interpreting data involving company procedures, policies, and workflows.
• Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts.
• Conduct full lifecycle of analytics projects, including pulling, manipulating, and exporting data from project requirements documentation to design and execution.
• Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates.
• Updating latest number of off air sites and on air sites, same update in share folder.
• Calculating Monthly SLA for all contractors and insource regions.
• Investigating the root cause of incidents and issuing root cause analysis reports.
• Preparing specific technical reports as per O&M Director\'s request.
• Managing Korek sites services database (Service invoices validation, active sites per contractor/region).

Competencies

• Deep experience with managing budgets.
• The ability to present findings in a polished way.
• Proficiency with statistics and dataset analytics (using SPSS, SAS, Excel).
• Entrepreneurial mindset, with an innovative approach to business planning.

Work Experience

5-10 years of work experience in relevant field.

Education

Bachelor in Computer Science, Business Administration or relevant

Language

• Kurdish (required)
• English (required)
• Arabic (preferred)