Summary


Respond to customers' inquires and complaints in a professional manner to ensure a high level of customer's satisfaction according to the company's required standards.

Key Responsibilities

  • Detect and Respond to customers’ requests and inquiries via Social Medias with excellent quality.
  • Promote Korektel services to customers in a professional manner.
  • Suggest the proper solutions for customers’ complaints and inquiries depending on company's policies and procedures.
  • Register unsolved customers’ complaints on ticketing system to be followed up by back office unit.
  • Ensure the proper registration for all customers’ inquiries on call center statistics application.
  • Report all detected problems from the customers’ feedback or system errors to the available / direct supervisor.
  • Report the non-detected conformities in procedures and policies to the direct supervisor for corrective and preventive action.
  • Add / delete services according to customers’ needs within Korektel policies.
  • Perform any duties or assignment requested by management.
  • Contribute to the enhancement of customer satisfaction.
  • Maintain and continuously improve Korektel Quality of service.

Competencies

  • Customer service oriented
  • Good problems solving skills
  • Good communications skills
  • Stress tolerance
  • Good computer skills (especially Word & Excel).

Work Experience

Education

Bachelor Business or in a relevant field

Language

  • English (required)
  • Kurdish (required)
  • Arabic (required)

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