Respond to customers' inquires and complaints in a professional manner to ensure a high level of customer's satisfaction according to the company's required standards.
- Detect and Respond to customers’ requests and inquiries via Social Medias with excellent quality.
- Promote Korektel services to customers in a professional manner.
- Suggest the proper solutions for customers’ complaints and inquiries depending on company's policies and procedures.
- Register unsolved customers’ complaints on ticketing system to be followed up by back office unit.
- Ensure the proper registration for all customers’ inquiries on call center statistics application.
- Report all detected problems from the customers’ feedback or system errors to the available / direct supervisor.
- Report the non-detected conformities in procedures and policies to the direct supervisor for corrective and preventive action.
- Add / delete services according to customers’ needs within Korektel policies.
- Perform any duties or assignment requested by management.
- Contribute to the enhancement of customer satisfaction.
- Maintain and continuously improve Korektel Quality of service.
- Customer service oriented
- Good problems solving skills
- Good communications skills
- Stress tolerance
- Good computer skills (especially Word & Excel).
Bachelor Business or in a relevant field
- English (required)
- Kurdish (required)
- Arabic (required)