The main role of the position is operation and maintenance of packet core nodes through monitoring all domain KPIs and alarms assuring 100% service availability.

Key Responsibilities

  • Provide on-site Operation and Support for core GPRS nodes (SGSN, GGSN, ADC)
  • Timely resolution of escalated problem & trouble tickets.
  • Routine monitoring & sanity checks for proper operation of GPRS nodes, products and services.
  • Debugging of issues. Provide sufficient data (logs, configurations, traces)
  • Follow up Raised CSR on daily basis.
  • Generate weekly / monthly report for GPRS nodes.
  • Proactively audit Packet Core domain for fraud cases.
  • Maintain long term plan for Packet Core nodes evolution and roadmap.
  • Managing implementation of data products and services within IT department.
  • Support new Packet Core node integrations and expansions. 
  • Support implementation of new Packet Core features.


  • Datacom and IP fundamentals.
  • GPRS network knowledge is a plus.
  • Understand key LTE EPC components including MME, SGW, PGW.
  • Working experience in any of Core Network interfaces e.g. S1, S3, S4, SGs, SGi including networking protocols such as TCP, UDP & SCTP is highly desirable.
  • Expert level knowledge of 3GPP standards of packet core.
  • Expert level knowledge of packet core call flows and VoLTE.


Work Experience


Bachelor Communication or Equivalent


  • Kurdish (required)
  • English (required)
  • Arabic (preferred)

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